The Indian Banking system has undergone a sea change in terms of service and functions. The credit of maintaining trust and confidence goes to few banks who have endlessly served to provide their customers a classy service. Be it grievance handling or meeting standing orders the services have been commendable. One such bank upholding the trust of the clients is Canara bank. Canara Bank is one of the oldest financial institutions of India, started in 1906 in Karnataka. Nationalized in 1969, it has grown to be a huge financial conglomerate, owning many subsidiaries and joint ventures throughout the world. The bank has 3057 branches and over 2000 ATMs, as of 2010. It has been a pioneer of several banking and financial services like launching an exclusive Mahila Banking Branch, providing credit card facility to farmers, extending Agricultural Consulting Services, launch of exclusive IT consultancy subsidiary etc. It has subsidiaries in Financial Services, Securities, Asset Management, Venture Capital Fund, Factors, Computer Services and finance home. The bank also won the National Award for excellence in the field of Khadi and Village Industries in 2011.
Canara Bank has several objectives on the basis of which it aims at being a “Global Bank with Best Practices”. It promotes national interests, takes active part in rural development and has several training initiatives to enhance rural self-employment. It provides all essential banking services at all branches, including Real Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), Internet and Mobile Banking (IMB) etc.
As a very customer centric bank, it has stringent grievance redressal policies. The Canara Bank Customer Care aims at resolving all customer issues promptly and systematically. All complaints can be filed online on the Canara Bank website or on various toll free numbers listed on the website, or in any particular branch, where the Branch Manager would deal with the complaints. To ensure fair settlement of all complaints against Canara Bank, the bank has a complete policy document that lists in detail how each type of complaint is to be dealt with, in how long, and what can be done in case the customer is still not satisfied, along with a list of alternative remedies. The document is available on the website.
All Canara Bank complaints are addressed within a maximum of 21 days, as against the time frame of 30 days stipulated by Ministry of Finance. The bank has a review mechanism for every complaint that would help in identifying and overcoming any kind of shortcoming on part of the bank or its employees. Employees are specially trained to deal with all sorts of complaints courteously. There are suggestion boxes, complaint books; Help Counters available at all branches for quick and easy registration of any grievance. The bank constituted a standing committee on customer service in 2005, which reviews and improves customer service periodically. Undoubtedly, the bank has fulfilled and fulfilling its promise of its slogan “serving to grow and growing to serve.”
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Delhi being the capital of the country, shares the major part of the financial sector of the country with King of Stock exchange market, Mumbai. The development and the growth of the country, is mostly in the hands of the people doing jobs in banking and finance sector, all over the world. The growth of the country is directly proportional to its monitory funds and the financial status of the country. Just like, in a house, if the finances are going well, the whole system is well managed, and simultaneously corresponds to a smooth livelihood.
Increase in population, larger people applying for jobs, expanding job market, and further increase in the finances of the organisations, has lead to a growth in banking Jobs in Delhi. If we see, there have a number of new banks and branches been opened in and around the city, in past few years, or we can say the banking sector has reached new heights in the recent times. Due to increasing demand of the jobs in banking sector, many people are applying for the same.
The two levels on which one can apply for Jobs in banks are clerical and officer level jobs. Selection and recruitment procedures for these jobs, vary according to the standards of the bank, whether its private, government, national or international. There are different examinations conducted for jobs in government banking sector. The biggest financial controller of the country Reserve Bank of India, which design the policies and norms for all the monetary firms in the country, conducts examination for three entry levels- Clerical level and Grade A and Grade B officers.
Also, an all India examination is taken for the post of class 1 officers, for which the requirements and qualifications vary according to national or international banks. These candidates are assessed on the basis of their mathematical, logical and analytical skills, through a written test examination, which is the first phase of entrance in the banking jobs, followed by subjective tests on English, grammar and communications skills, and last is the exam on social and economic problems in the country. An interview is organised for all those candidates, who clears the written examination, and assign the interview, which is the hardest nut to crack, the candidate gets eligible for the banking job.
Entry is what one looks for banking jobs, after which experience and performance helps the employee to grow in his job. Different positions in which one can do jobs in Banking are:
1.)Financial Managers
2.)Bank Tellers
3.)Bill and account collectors
4.)Loan officers
5.)Financial service representatives
6.)Clerks for accounting and book keeping
7.)Customer service
As discussed earlier, a number of banks and financial organisations have got open in the country which is responsible for its growth. Some of the banks in Delhi, in which one can try his luck, are:
1.)State Bank of India 2.)Punjab national bank 3.)HDFC Bank 4.)Central bank of India 5.)Bank of Baroda 6.)ICICI Bank 7.)Bank of India 8.)Canara Bank 9.)Syndicate Bank 10.) HSBC Bank 11.) UCO Bank 12.) Allahabad Bank
These are few of the job destinations; one can try, after he is through with his educational qualifications in the commerce and maths. Also, a masters degree in management is given preference in banking jobs, due to the fact that a lot of managerial role is involved in the job profile. Some of the qualities one must instil before applying for a job in banking sector are:
1.)An ability to maintain the records and account details. 2.)Capability to learn and grasp new things every time. 3.)An eye for the latest up gradations and policies made in the banking and finance sector. 4.)Team leader and ability to motivate and encourage his team members to perform well. 5.)An analytical and logical approach towards matters.
Keeping all these points in mind, one can prove to perform quite well in his job responsibilities in the banking sector.
Gurleen writes on behalf of Naukri.com, the no.1 job portal in India.She writes on topics like Banking Jobs, relieving job stress and increasing work concentration. Naukri.com is a recruitment platform & provides products and services.